Our CQC Service Ratings

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

It carries out regular inspections of services, to make sure fundamental standards of quality and safety are being met, and that people are being provided with safe, effective, compassionate and high-quality care.

You can view reports for our CQC rated services using the links below.

Floating Support City

Personal Assistant Services North

Personal Assistant Services South

Personal Assistant Services East

Pine Lodge - Respite Service

Church Green Lodge - Respite Service

Faro Lodge - Respite Service

King's Lynn Supported Living

Long Stratton Supported Living

Norwich Supported Living

“I like seeing my friends and the staff. Coming to the Hub makes me feel happy.”

Shirley

“We have been learning lots about horticulture and wildlife and have even made our own wildlife habitat.”

The Hub Studio Gang

“I hate being at home every day, I wish I could come more as I get lonely.”

Dementia Care Hub customer

“Good company, good food and fun times!”

Dementia Care Hub customer

“I like the Hub it gives me different opportunities and choices.”

Jacob

“Thank you for taking such good care of my father this year, particularly in such difficult and extraordinary circumstances.
”

Family carer

“Whenever I speak to anybody who is looking for day care, I always recommend you and will continue to do so. Thank you so much for everything.”

Family carer

“I am really enjoying doing the workbooks.”

Joanne

“My husband enjoys it so much he has requested to come an additional day. He gets a bit bored at home. I enjoy having a bit of freedom from constantly caring for him.”

Family carer

“Pine Lodge have a great team. Emma our daughter loves to go as she has a great time and feels very comfortable and content within her surroundings and with staff.”

Family carer

“The best thing that has happened to me in my life, you support me in my own home to be independent and assist me with everyday tasks. ”

George

“I like staying at Pine Lodge because I can choose delicious dinners to eat.”

Tyler

“I have had more joy and understanding from your staff than in all the while I've been dealing with my husband's dementia. ”

Family carer

“This place is very helpful, I found it fun, doing a variety of jobs, got on well with the friendly staff. ”

Kevin, Norfolk Industries work placement candidate