Skip to content
Call: 0300 790 0508 0300 790 0508 or email us
Independence Matters
'the life you choose...'
Home > Accessibility statement

Accessibility statement for Independence Matters

This accessibility statement applies to independencematters.org.uk.

This website is run by Independence Matters. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • you cannot navigate the map on our Locations page using a keyboard or screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 7 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us on 0300 790 0508 or email contactus@independencematters.org.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Independence Matters is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • Some PDF documents have content with no alternative text (images) and text does not have a language specification assigned (WCAG 1.1.1 & 3.1.1)

We plan to fix this by the end of April 2021

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now. The law calls these exemptions.

  • Map icons to full screen, zoom out and zoom in do not have alternative text. Map does not give enough text as to the location and is not accessible by general design. However, a suitable map alternative is provided so this is classed as an exemption.

Preparation of this accessibility statement

This statement was prepared on 18th March 2021. It was last reviewed on 24th March 2021.

This website was last tested on 24th March 2021. The test was carried out by Bigfork Limited.

The website is created using defined templates and blocks, for manual tests we chose a selection of pages that covered all of these variations. Automated tests were applied to the whole website.

“I like seeing my friends and the staff. Coming to the Hub makes me feel happy.”
Shirley
“We have been learning lots about horticulture and wildlife and have even made our own wildlife habitat.”
The Hub Studio Gang
“I hate being at home every day, I wish I could come more as I get lonely.”
Dementia Care Hub customer
“Good company, good food and fun times!”
Dementia Care Hub customer
“I like the Hub it gives me different opportunities and choices.”
Jacob
“Thank you for taking such good care of my father this year, particularly in such difficult and extraordinary circumstances.
”
Family carer
“Whenever I speak to anybody who is looking for day care, I always recommend you and will continue to do so. Thank you so much for everything.”
Family carer
“I am really enjoying doing the workbooks.”
Joanne
“My husband enjoys it so much he has requested to come an additional day. He gets a bit bored at home. I enjoy having a bit of freedom from constantly caring for him.”
Family carer
“Pine Lodge have a great team. Emma our daughter loves to go as she has a great time and feels very comfortable and content within her surroundings and with staff.”
Family carer
“The best thing that has happened to me in my life, you support me in my own home to be independent and assist me with everyday tasks. ”
George
“I like staying at Pine Lodge because I can choose delicious dinners to eat.”
Tyler
“I have had more joy and understanding from your staff than in all the while I've been dealing with my husband's dementia. ”
Family carer
“This place is very helpful, I found it fun, doing a variety of jobs, got on well with the friendly staff. ”
Kevin, Norfolk Industries work placement candidate